Hospital Policies

Bay Area Bird & Exotics Hospital provides specialized veterinary care for birds, reptiles, rabbits, rodents, ferrets and small exotic mammals. We operate by appointment only; please call us to schedule.

If you have an emergency, an advance phone call will help us be prepared for your pet’s arrival. We make every effort to see patients at their scheduled time. However, life threatening emergencies can disrupt our appointment schedule and cause unavoidable delays.

If your pet has been under the care of another veterinarian, advance preparation helps make the most of your appointment time. We should receive these at least one day prior to your appointment so our doctors have time to review them. Also, please bring with you any medications and supplements your pet is currently taking.

We require full payment at the time of service and deposits for hospitalized patients. Acceptable forms of payment include:

• Visa
• MasterCard
• Discover
• Cash
• Personal Checks
• CareCredit

Care Credit: When unexpected illness strikes a pet, unexpected expense strikes as well. Bay Area Bird & Exotics Hospital understands this and accepts payment through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 6 monthly installments. You can apply yourself online at: www.CareCredit.com/apply.

We request that your pet be confined to a cage or carrier at all times during the hospital visit. This is necessary for the safety of both patients and clients as well as the sanitation of our environment.

You will be asked to fill out forms about yourself and your pet prior to your appointment. Forms can be found here.

We perform wing, nail and beak trims on established patients who have been examined at this hospital within one year. If your pet is not an established patient, please call to schedule an exam and any necessary grooming procedures can be done at that time, health permitting.

We provide medical and quarantine boarding only.